Frequently Asked Questions (FAQ)

Have questions about your project?  We might have your answer right here.  If not, then please give us a call at 202-857-8000 or email us at acetypists@aol.com.
  • What kinds of audiofiles do you transcribe?
    • Digital recordings.  We have a secure site where you can upload your digital soundfiles - such as mp3, wav, avi, RealPlay, webcast, others. 
    • Analog recordings.  If we accept your analog recordings, we will charge you extra.  Analog recordings are those from regular or micro cassettes, and DVDs/VHS tapes.  Why is there extra charge for these types of recordings?  We have to convert these to digital audio for our transcriptionists.  In other words, it takes more of our time to process analog tapes and videos.
  • How much would an hour of tape recording cost to transcribe?    Unlike other services, we charge by the page.  Our lowest rate starts at $3.00 per page for a single speaker (see rates page).  An hour of tape can yield from 35-45 double-spaced pages.  Call us for an estimate of your work.
  • Is there an extra charge for transcribing VHS or DVD?  Yes.  There is an extra charge of $20 per VHS tapes or DVD for extracting the audio portion. 
  • Do you transcribe medical reports?  No, we do not.  However, we do accept audios of meeting, conference, etc. that has medical words.  We consider that technical and charge accordingly.
  • Why would it take 3 hours to transcribe an hour of audio if it's only 1 hour? A person speaks about 180-250 words per minute, while a transcriptionist can transcribe about 8 to 12 pages an hour, depending upon the quality of the tape.  Speeches and interviews are easier to transcribe than focus groups or business meetings.
  • What do you consider difficult audio and why am I being charge more for them?  Difficult audio can be as follows: "Foreign" accents or non-native English speakers, audio source far from speakers (we can't hear them clearly), technical words (medical, legal, foreign words, industry-specific words, etc.), meetings with many cross-talking such as focus groups, loud background noise that interferes with understanding the speaker's words, etc.  These difficult audio take more time to transcribe as we need to relisten, sometimes over and over again.  If you have a question about your audio, please give us a call and we can provide an estimate of your work.
  • Can you transcribe hard to hear audio?   Remember, we can only transcribe what we can clearly hear.  If you have difficulty understanding a speaker, then more than likely we will too.
  • How accurate are the transcripts? Our accuracy is usually over 97% -- why not 100%?  It all depends on your audio - if it's clear and audible, we're very accurate, but as always, we can only accurately transcribe what we can clearly hear.  Unlike other transcription services, we try to give you a realistic picture of your transcript - we'll call you if there will be problems with your audio.  We've turned down jobs we feel will not yield a useful transcript.  Of couse, we do edit our work for grammar and spelling and we even Google names, places and current events that are unfamiliar!
  • I only want a certain speaker transcribed - can you do that?  Yes if we can easily distinguish the speaker's voice that you wished transcribed.  For example, in a one-on-one interview, and you only want the Interviewee's answers transcribed, we can do this, however you will be charged more than one speaker, but less than 2 speakers.  Why?  Because we still need to listen to the Interviewer to get to the Interviewee's answers and that takes time.  If you can remove all of the Interviewer's voice audio, then we will charge you the 1 speaker rate.
  • How do you deliver transcripts? Transcripts are e-mailed as a Word document attachment.  We can send it to you via our secure server.
  • Do you pick up and deliver?  To keep our prices down, we do not pick up and deliver.  Please send your tapes/DVDs/VHS by messenger, FedEx or any secure courier service to our office.  However, please let us know ahead of time if you're sending something to the office so that we can keep an eye on it.
  • How do I send you our digital recording for transcription?  We will provide a secure site for you to upload your digital recording or send us the link or ftp site with directions.  For tapes, VHS, DVDs or CD-ROMs send these to us by courier, FedEx, UPS, or other method.
  • Do you return our tapes/CDs/DVDs/VHS back?   No, please send us copies.  We are not responsible for any original recording that you send us.  Yes, we will return your audio if you make pre-paid return arrangement -- prepaid self addressed FedEx, etc. -- we do not return them via the Post Office.
  • I have other questions not covered here.  Give us a call at (202) 857-8000 or send us an e-mail at acetypists@aol.com.